Real IT service comes from an AI Service Desk.
Use AI and automation to deliver true value and magical service experiences. Trusted by the world's most strategic technology partners.
Schedule a demo →Use AI and automation to deliver true value and magical service experiences. Trusted by the world's most strategic technology partners.
Schedule a demo →Provide service where your customers are, inside of Slack, Teams, mobile, or desktop. So they can get support when and where they want it—while logging everything to the PSA.
In a world where seamless experiences are the expectation, why should your MSP service be any different?
Empower your customers to chat with you right from Microsoft Teams or Slack, all while integrating with Connectwise, Autotask, or HaloPSA.
AI fully triages incoming requests, then automatically updates the title, priority, category, and summary before passing them to a technician or automation.
Every minute counts for your MSP. With AI, say goodbye to tedious manual entries and duplicated tasks.
Magic AI makes your life easier by doing all the things you hate. Like automatically writing your time entries. Powered by the famous OpenAI.
gross profit margin improvement
saved per request
faster resolution time
improvement to response time
Eliminate discovery ping pong with Magic Agents.
Centralize every ticket from every channel in Inbox.
Automate the admin work (looking at you, time entry!).
IT support directly from Teams, Slack, or a desktop chat app.
No more waiting hours (or days!) to get a response.
Get back to work faster with live or asynchronous support.
“Thread could be a gateway to tons of organizational information — not just related to IT. It’s revolutionary, and we want to be part of that journey with them.”Greg Clarkson
Managing Director
“As a PSA consultant, I truly believe that Thread holds the key to the future of customer service for MSPs. Its seamless communication capabilities enable MSPs to provide unparalleled support, build trust, and streamline operations.”
Cassie Kerr
Partner
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”Adam Bielanski
CEO
"Our team loves the ease of submitting support tickets and the visibility to their communication thread. It has helped employees seek technical support earlier instead of waiting until their issue is unavoidable. Great addition to any growing organization."Evan Dumouchel
VP of Operations
"Thread really enhances the CloudRadial platform. Thread can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time help. It’s really powerful."Jeff Farris
CEO
"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"Jason Vickers
Director
Unlock an unfair advantage for your IT business.