AI Service Desk
for MSPs
Revolutionize the service delivery model with chat
and instant resolutions with AI & automation.
Service experience built to meet your customers where they work: chat
A UX techs want to work in: responsive, no-refresh required inbox
Enhanced operational efficiencies with automations and workflows
Increased capacity without the overhead: AI-powered admin
Trusted by the world's most customer-centric MSPs
Get real ROI from Thread.
5x
Faster response time
78%
Improvement in resolution time
19 min
Saved for every request
Unlock your conversational operating system
Reply, triage, escalate, collaborate, solve—all from a unified AI-powered inbox
Instantly synced with your PSA
Seamlessly connect B2B service teams with the AI assistance,
agents, and automation they need to do their best work.
So you can delivery higher-quality service without increased overhead.
Fully-automated, AI chat triage
Magic Agent gathers all the information you need before a technician or Rewst automation can begin the actual work.
Effortlessly schedule threads
Planner makes it easy to see your team's calendar at a glance, prioritize, assign, and schedule threads.
Automations eliminate admin
Automatic priority, category, title, recap, and time-entry for every ticket gives technicians back 19 min per ticket.
Centralized work with Inbox
See and work every ticket, no matter where it came from in one spot designed for the ultimate technician experience.
Commonly asked questions
It’s the best in class way to submit, respond to, and resolve issues.
- Customers love that they get support when and where they want it: chat
- Technicians love the easy-to-use interface that handles all the admin work like category, priority, recap, and time-entry so they can focus on solving real problems
- And managers love the visibility, efficiency, and accountability
Thread’s AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers.
Nope! We supercharge your RPA gathering the appropriate information, getting the approvals, kicking off your RPA, and telling the end user when the work is done! We integrate with all major RPAs.
Only three hours to setup the core platform and AI. Then we'll help you train your team and start rolling out to customers.
Thread auto triages all of your tickets, even the ones through email. For password resets, user onboardings, and anything else you do in your RPA today we take it that much further!
They have a magical app right inside Teams, Slack, or on their desktop! They get notifications and communicate on tickets. CSAT scores go way up!
No. More issues don't exist just because you greatly improve their customer experience.
Unlock
massive improvements
to service desk capacity
so you can scale and manage a sustainably profitable business.