Ask questions, swap knowledge, coordinate replies, and nudge teammates for attention with Mentions for Teammates. Real-time collaboration makes it easy to speed up your resolution time for nuanced, harder-to-answer asks.
Power up your productivity
with shortcuts.
Save time and work smarter, not harder with keyboard shortcuts to assign, change status, start timer and many more!
Resolve service requests faster with Channels
Create channels and define flows of which tickets go where. You can have channels per team, project or type of customers.
Integrate with all of your IT apps and keep Slack and Teams in sync
Connect your favorite apps and launch actions, directly integrated into your workflow.
More solutions
Service your customers love.
With a live chat that keeps the conversation going, no matter where your customers are.
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
Download for Windows
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