Native integrations of Teams and Slack into your PSA ensure every message and request are logged inside your process while delighting your customers with easy and fast resolutions.
"Thread has helped us solve major business issues by allowing our staff to interact with service tickets within Microsoft Teams. The ability to see the service ticket notes, assign the service ticket and interact with the ticket all within the Teams channel is a very powerful advantage for our company."
"Awesome tool. Much faster for ticket management, delegation and assignment than opening up a full client (especially on mobile). With the combination of CW Workflows, some really interesting processes can be put together. We could not be nearly as efficient with CWManage as we are now with Thread."
"Thread has changed the way we work! Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on. There a ton of time saving functionality in Thread and we can't imagine how we lived without it before! Plus the team at Thread have been super helpful and engaging...couldn't recommend it more!! 10/10"
Chat windows wherever your customers need them: mobile or desktop. Your chat bot is always there to let your customers know you're working on their issue.
Connectwise chat, Autotask chat, Halo chat—we've got them all. Provide the live managed chat support your customers want where they work: Teams & Slack.
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
