Our AI will automatically set the following for every issue:

• Title
• Category
• Priority
• Summary / Recap
• Time entry

And technicians can Ask Magic to summarize, rephrase, confirm details, and even craft customer-facing responses.

Professional services automation - automation? Seems redundant, but PSAs don't really drive the operational efficiency that managed service providers work on every day. The admin of keeping every detail logged correctly is time that could be spent solving more customer issues. Thread makes service request management simpler and more fun for everyone by automatically setting title, category, and priority for every issue. Then, once the issue is resolved, our AI technologies create a recap and log the time tracking to the PSA software.