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Every time the Thread team receives a Calendly invite, we’re thrilled. Why? Because we know the scheduling process won’t add stress to our lives. 

The issue is that scheduling meetings is often stressful and time-consuming for MSPs. While Thread’s Chat offers more communication flexibility for clients, increased accessibility leads them to anticipate that level of service every time. So scheduling remains a pain point for MSPs, even if they have great comms. 

If customers need more time with agents and are subject to long wait times, they may feel uncertain and dissatisfied. Simultaneously, when busy techs have to connect with customers to resolve issues, sapping their time planning meetings is deeply inefficient. 

That’s why we’re introducing our integration with TimeZest, the Calendly of the MSP industry. 

Schedule meetings in a few clicks  

Our TimeZest integration facilitates meetings between dispatchers, technicians, and clients. 
Here’s how it works:

1. The tech sends out a TimeZest link requesting that the client choose a time.
2. The customizable link only offers the tech’s bookable times.
3. The customer picks the right time for them.
4. TimeZest auto-sends a calendar invite to all parties.
5. Thread and the PSA track the meeting associated with that service request.

This simple scheduling process increases client/tech relationship efficiency. Say goodbye to emailing back and forth before meetings. Instead, with the TimeZest integration, asynchronously and directly schedule meetings from tickets. 

This way, Thread makes it even easier for you to meet customers where they are — and meetings happen at a convenient time for all parties.

Center customers in the scheduling experience

Scheduling a meeting takes an average of 7.3 emails — a process that Thread + TimeZest automates away. It’s the perfect marriage of Chat and live syncs because people don’t have to be online simultaneously to schedule their meetings and can meet when it’s convenient for them. 

Manage the client experience end-to-end on Thread

Thread already lets your customers choose the best platform for them. With our TimeZest integration, you no longer need to navigate between apps to schedule meetings; everything happens on Thread. This seamless, omnichannel experience also eliminates back-and-forth between clients and techs. 

Be more available to customers

The best part? Customers feel more attended to because the process is so easy. Scheduling exact appointment times eliminates potential waiting when techs have to meet clients at times that don’t work well for them. And your MSP appears more available to customers because customers have the agency to pick times that work for them, empowering them to do their best work.

Protect technicians’ time and improve workflows

TimeZest also improves the technician experience by decreasing time waste. The integration enables pre-established meeting schedules, so they’re no longer context-switching or working at the whim of client schedules. Instead, their time is respected, giving them more control over their workday.

Techs can focus expertise on deep work, not admin

Since clients know when to meet (and it’s convenient for them), issues that need resolution aren’t pushed down the road — they’re squared away right on time. Eliminating the tedium of scheduling reallocates tech time so they can focus their valuable expertise on core competencies. 

Easily automate meeting scheduling with Thread + TimeZest

Book a demo today and learn how you can tap into an unfair advantage for your MSP.