“To ensure service quality and manage capacity, each request is scheduled on our Support Engineers' calendars. But PSA-native calendar functionality can be challenging to use at scale. By seamlessly integrating into our existing workflow, Thread Planner will be a game changer for our engineers and Service Coordinators, as it streamlines our scheduling processes significantly—directly within the interface we already use for our real-time client interactions (Inbox). We are excited to see what future updates Thread has Planned.”
Integrations
Coordinate customer appointments with
TimeZest in Thread.
Keep your customers in the loop.
Send your availability and scheduling links directly in chat using Thread’s TimeZest integration. Let contacts book time with you and join those appointments without leaving Inbox.
Keep your business updated with real time PSA sync.
Thread automatically syncs TimeZest appointments with your PSA to keep your organization updated in real time and to make transitions seamless across tools.
Chris Zadrima
Chief Operating Officer - Align
Chief Operating Officer - Align
Get started with Thread today.
Unlock an unfair advantage for your IT business.