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The AI Service Desk Reimagined

Thread helps MSPs move beyond reactive tickets to Intelligent Service Delivery — where AI, automation, and real-time context turn service into a scalable advantage. Because AI should make your service feel more human.

Trusted by the world’s most customer-centric MSPs

Why MSPs Choose Thread

Thread gives MSP teams the context, intelligence, and automation they need to resolve issues faster and operate at scale. By connecting conversations, agents, and automations in one system, technicians receive complete context before they begin work—reducing manual triage and ensuring requests reach the right team the first time. The result is a service desk that runs smarter, helping MSPs amplify efficiency, improve margins, and deliver magical client experiences.

Amplify Efficiency

Automate routine tasks to improve technician efficiency by 35%.

 

Amplify Efficiency-1

Maximize Margins

Unlock new revenue streams—no extra headcount needed.

 

Maximize Margins

Delight Clients

Deliver personalized support on any channel, 24/7 with
intuitive AI.

 

Delight Clients

Product Highlights

Make your service more human with AI

Thread is closing two of the biggest gaps in the service desk: communication inefficiency and lost knowledge.

Calls are now captured and transcribed. Tickets are created and updated automatically. Knowledge is shared across the organization instead of trapped in silos. And every customer receives VIP treatment—instant, personalized, magical.

  • AI Agents

    The world's most human AI agents call, chat, and email with clients, resolving up 10-25% of issues with no technician involvement and creating fully-prepped tickets for remainder—reducing dispatch work by 100%.

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  • Automated Triage

    Out of the box automations set title, category, priority, type, subtype, resolution summary, and time entries with 96% accuracy, improving your data quality and accelerating ticket resolution. ROI within 24 hours of onboarding.

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  • Thread Intelligence

    The industry's largest conversational dataset combines with ITIL best practices, ticket resolution history, knowledge articles, and more to empower agents and technicians with the most accurate and relevant data, instantly.

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  • Seamless Integrations

    Native integrations ensure data flows exactly when and where it needs to be in real-time—no refresh required.

AI Agents_R3 1-1
Automated Triage
Client Intelligence home-3
Seamless_Integrations
AI Agents
AI Agents_R3 1-1

The world's most human AI agents call, chat, and email with clients, resolving up 10-25% of issues with no technician involvement and creating fully-prepped tickets for remainder—reducing dispatch work by 100%.

Learn More
Automated Triage
Automated Triage

Out of the box automations set title, category, priority, type, subtype, resolution summary, and time entries with 96% accuracy, improving your data quality and accelerating ticket resolution. ROI within 24 hours of onboarding.

Learn More
Thread Intelligence
Client Intelligence home-3

The industry's largest conversational dataset combines with ITIL best practices, ticket resolution history, knowledge articles, and more to empower agents and technicians with the most accurate and relevant data, instantly.

Learn More
Seamless Integrations
Seamless_Integrations

Native integrations ensure data flows exactly when and where it needs to be in real-time—no refresh required.

 
AI Agents_Rollover

The world's most human AI agents call, chat, and email with clients, resolving up 10-25% of issues with no technician involvement and creating fully-prepped tickets for remainder—reducing dispatch work by 100%.

AI Agents_R3 1-1

Out of the box automations set title, category, priority, type, subtype, resolution summary, and time entries with 96% accuracy, improving your data quality and accelerating ticket resolution. ROI within 24 hours of onboarding.

Client Intelligence home-3

The industry's largest conversational dataset combines with ITIL best practices, ticket resolution history, knowledge articles, and more to empower agents and technicians with the most accurate and relevant data, instantly.

Seamless_Integrations

Native integrations ensure data flows exactly when and where it needs to be in real-time—no refresh required.

New Feature

Client Intelligence
at your fingertips.

 

Client_Intelligence_Product_CTA_R2
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Take your content to the next level

Focus on the big picture

Explore every company project in one view to easily identify what needs attention.

Breathtakingly fast

Quickly apply filters and operators to refine your issue lists and create custom views.

Make it yours

Fly through your tasks with rapid-fire keyboard shortcuts for everything

Design on-demand for marketing and creative teams

We've built Atlas around the best-practice patterns we've seen most software companies need.

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Design on-demand for marketing and creative teams

We've built Atlas around the best-practice patterns we've seen most software companies need.

Get Started
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See how you can simplify with Atlas 2

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Testimonials

What our customers say

We needed a way to show our senior leadership team that marketing was producing results, and that’s hard when your metrics are scattered. This dashboard saved the day.”

Natasha Brown Marketing Manager, Drive
Get Started

We needed a way to show our senior leadership team that marketing was producing results, and that’s hard when your metrics are scattered. This dashboard saved the day.”

Natasha Brown Marketing Manager, Drive
Get Started

We needed a way to show our senior leadership team that marketing was producing results, and that’s hard when your metrics are scattered. This dashboard saved the day.”

Natasha Brown Marketing Manager, Drive
Get Started

We needed a way to show our senior leadership team that marketing was producing results, and that’s hard when your metrics are scattered. This dashboard saved the day.”

Natasha Brown Marketing Manager, Drive
Get Started

We needed a way to show our senior leadership team that marketing was producing results, and that’s hard when your metrics are scattered. This dashboard saved the day.”

Natasha Brown Marketing Manager, Drive
Get Started
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Frequently Asked Questions

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ROI Calculator for
Thread's AI Service Desk
Get a cost and savings estimate in 30 seconds.


		

	

	

		
Results

		
		

			
With Thread, you'll save * per month.

		

		

			
Your monthly subscription would be  per month.

		

		
		

			
Assistive AI alone saves 30% of a technician's time from day one. Agentic AI can take on 50-100% of dispatch work. Because Thread's AI is based on ITIL best practices (no lengthy training on existing data), you can implement and deploy within hours.


We guarantee a positive ROI on Thread in the first 60 days. If you don't, we'll refund you everything.


*based on industry average salaries

		

		
		
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Connect your tools


Integrate with your existing PSA, documentation, scheduling, and automation platforms.

			

		
	


























	
	
	
	
	

	

	
	
	

		
	
		
			
			

	
		
	

	
		
	

	
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Configure your AI


Customize dozens of pre-built workflows and AI intents to 
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See ROI in 24 Hours


Flip the switch, and watch automation reduce technician labor by 30% and improve data accuracy to 95%.

			

		
	


























	
	
	
	
	

	

	
	
	

		
	
		
			
			

	
		

	

	
		
	

	
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Enhance customer experience


Deploy AI agents to work across every channel to meet customers where they are, instantly.

			

		
	


























	
	
	
	
	

	

	
	
	

		
	
		
			
			

	
		

	

	
		
	

	
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Grow profits, not overhead


Reinvest saved time into new customers, strategic, revenue‑driving projects, and employee up-skilling.

			

		
	



































    

        

        

            

	
		
	

	
	
	
	
	
	

	
	
	
	
	

		
		

		
		
			

				
A Must-Have Tool for Streamlined Operations and Efficiency


"It’s been a game-changer for our team, streamlining communication and ticket management in one place. Its has drastically reduced time spent on manual tasks, allowing us to focus more on resolving client issues efficiently.”


Max Hyman
Director Continuous Improvement, Gadellnet

			

		
	


        

        

            
        

        

            
        

        

        
    

    
        

            

                
            

        































    
      
  
  
  
      







































    

        

        

            

	
		
	

	
	
	
	
	
	

	
	
	
	
	

		
		

		
		
			

				
Unlock
massive improvements
to service desk capacity


so you can scale and manage a sustainably profitable business.

			

		
	


        

        

            
                
	
	
	
		
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