“To ensure service quality and manage capacity, each request is scheduled on our Support Engineers' calendars. But PSA-native calendar functionality can be challenging to use at scale. By seamlessly integrating into our existing workflow, Thread Planner will be a game changer for our engineers and Service Coordinators, as it streamlines our scheduling processes significantly—directly within the interface we already use for our real-time client interactions (Inbox). We are excited to see what future updates Thread has Planned.”
Integrations
Streamline support workflows with ConnectWise Automate actions in Thread
Equip your MSP service team with Thread x ConnectWise Automate and harness the power of RMM (Remote Monitoring and Management) directly in-conversation.
Contextual chat improves CSAT
Integrating Thread x Automate equips MSP service teams with the data and tooling they need, where they need it — real-time conversations. Knowing who each user is in their particular context at that exact moment gives your team operational leverage, enabling faster issue resolution and a more efficient service, and equips them with the data they need to personalize every interaction.
By offering instant support through embedded chat, clients can get immediate help from IT technicians, leading to higher customer satisfaction and loyalty.
Enhanced collaboration = faster time to resolution
The integration of chat and RMM solutions can foster better communication and collaboration among IT technicians, improving their ability to work together to resolve complex issues. Thread x Connectwise Automate helps IT technicians quickly identify, diagnose, and resolve technical issues without having to manage separate tools. A single platform where both chat and RMM functionalities are integrated can lead to better organizational efficiency, allowing the IT service provider to streamline their operations and reduce response times.
Efficient resource allocation = reduced support costs
With access to Automate data in-thread, IT service providers can more effectively allocate their resources, ensuring that technicians work on tasks that are most critical to clients. By consolidating multiple tools into a single-stream solution, Thread partners reduce their overall support costs and increase productivity.
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Chris Zadrima
Chief Operating Officer - Align
Chief Operating Officer - Align
Scalability = competitive advantage
Integrating embedded chat with RMM solutions allows managed IT service providers to easily scale their services to accommodate growing client demand without sacrificing the quality of their support. Offering a seamless, integrated IT support experience can set a managed IT service provider apart from competitors, helping to attract and retain clients in a competitive market.
With Thread's launch of Magic AI, collaborative AI for MSP service teams, automated time entry and auto-prioritization features will free technicians from administrative overhead so they can focus on critical, user-facing tasks.
Use Slack straight from ConnectWise Automate
Use Teams straight from ConnectWise Automate
Use Rocket Chat straight from ConnectWise Automate
Supercharge your service experience with
ConnectWise Automate and Thread.
Get started with Thread today.
Unlock an unfair advantage for your IT business.