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PSA Automations and AI for MSPs

Save technicians time and sanity while creating service experiences that feel like magic.

"A game-changing solution for IT service providers with Azure OpenAI"


Read about our case study with Microsoft 
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PSA Automation for Service-Ready Requests

Magic AI quickly analyzes incoming issues and automatically sets key fields so your technicians can get your clients to resolution faster than ever.

  • Auto-Title
  • Auto-Priority
  • Auto-Category
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Auto-Prioritize
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Technician

Admin-Free Resolutions with AI for MSPs

Magic AI not only captures time entry on every request, it auto-summarizes the resolution and provides customer-friendly responses. Once the time entry is submitted, Thread can automatically enable the resolution flag in your PSA system.

  • Auto-Time Entry
  • Auto-Summary / Recap
  • Ask Magic to write friendly responses

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Unlock an unfair advantage for your business with PSA automation and AI for MSPs.