"Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins."
PSA Automations and AI for MSPs
Save technicians time and sanity while creating service experiences that feel like magic.
"A game-changing solution for IT service providers with Azure OpenAI"
Read about our case study with Microsoft
PSA Automation for Service-Ready Requests
Magic AI quickly analyzes incoming issues and automatically sets key fields so your technicians can get your clients to resolution faster than ever.
- Auto-Title
- Auto-Priority
- Auto-Category
Admin-Free Resolutions with AI for MSPs
Magic AI not only captures time entry on every request, it auto-summarizes the resolution and provides customer-friendly responses. Once the time entry is submitted, Thread can automatically enable the resolution flag in your PSA system.
- Auto-Time Entry
- Auto-Summary / Recap
- Ask Magic to write friendly responses
Adam Bielanski,,
CEO - Sierra Pacific Group
CEO - Sierra Pacific Group
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Frequently Asked Questions
Professional services automation - automation? Seems redundant, but PSAs don't really drive the operational efficiency that managed service providers work on every day. The admin of keeping every detail logged correctly is time that could be spent solving more customer issues. Thread makes service request management simpler and more fun for everyone by automatically setting title, category, and priority for every issue. Then, once the issue is resolved, our AI technologies create a recap and log the time tracking to the PSA software.
Magic AI is Thread's
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