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For small and medium businesses like IT Service Providers, staying ahead of the curve isn't just an advantage—it's essential for keeping customers happy and maintaining profitability. We are excited to announce our long-awaited integration with the new player in the professional services automation (PSA) market - HaloPSA. This integration unlocks the power of Thread for managed service providers (MSPs) who have been using HaloPSA and are committed to going the extra mile for their customers.

At Thread, our mission has always been clear: empower MSPs and their customers to do their best work by meeting them where they work–in Microsoft Teams and Slack. Our chat solution enables seamless communication between MSPs and their customers, with every interaction documented in real-time within the PSA. With HaloPSA joining forces with us, we're taking this mission to new speeds.

Why This Integration Matters

HaloPSA has quickly made a name for itself with its all-in-one PSA solution that simplifies service desk operations, project management, billing, and reporting. Combining HaloPSA’s robust capabilities with Thread’s intuitive, powerful platform creates a seamless experience for technicians and end-users.

Our integration focuses on innovation. HaloPSA users can now leverage Thread’s Magic AI to auto-prioritize, auto-categorize, and create workflows that enhance efficiency. This lets technicians spend less time on administrative tasks and more on what matters most—delivering exceptional service.

The Power of Speed and Efficiency

Speed is crucial in today’s world. Customers expect fast, personalized, and on-demand service. With the Thread and HaloPSA integration, response and resolution times are faster than ever. Our multichannel collaboration allows MSPs to meet customers where they work, whether it’s Teams, Slack, or on their desktops. This efficiency boost is more than just a time-saver—it’s a game-changer that has the power to improve CSAT by making service magic for your customers.

Imagine service requests getting resolved at record speed, leaving clients impressed and satisfied. That’s the kind of magic we’re bringing to the table.

Empowering Technicians and Driving Customer Satisfaction

Technicians are the backbone of any MSP. With our integration, they gain access to upgraded workflows, planning tools, and chat features that streamline their tasks and boost productivity. This means quicker problem-solving and happier employees, which translates to happier customers.

Our combined solution transforms service delivery into the ultimate customer experience. By meeting customers where they are and providing solutions how and when they want them, MSPs gain a competitive edge and drive customer satisfaction.

Experience the Future of Service Management

We’re excited to help you embrace the next evolution of service excellence with Thread and HaloPSA. This integration isn’t just about improving efficiency but enhancing the entire service experience. From faster response times to personalized customer interactions, Thread and HaloPSA are setting a new standard in service delivery.

Experience the speed. Feel the magic. Drive customer satisfaction with Thread and HaloPSA, transforming your service delivery into the ultimate customer experience.

For more information about Thread, visit getthread.com. To learn more about HaloPSA, check out halopsa.com.