Get started with Thread today.

See how Thread can help you deliver service magic by meeting your customers where they are: Teams, Slack, and desktop apps.

Supercharging Your Service Experience: Thread's Integration with Halo PSA

In case you missed this exciting news, Thread has joined forces with Halo PSA to offer a seamless, integrated service experience for Managed Service Providers (MSPs). The collaboration took center stage in an exciting webinar where Thread and Halo’s product teams delved into how this integration could revolutionize customer service experiences. Get ready for a captivating recap of the top highlights and insights from the session!

A Look Back at the Kickoff

The webinar kicked off with a reflection on the previous day's event in Gather, which featured Mark and the Halo leadership team discussing the new integration. You can find the video link on our website to catch up on the details.

Meet the Teams

Mark Rosa, Head of Product at Thread, introduced himself and his passion for building engaging product offerings that MSPs can rely on. With a background in AI and inboxing products, Mark brings a wealth of knowledge to Thread, aiming to enhance service magic for customers.

Morgan from Halo shared his journey, emphasizing his deep understanding of MSP pain points and operational nuances. With a rich history at Halo, he has witnessed the company’s transformative growth, underscoring their commitment to providing the best PSA on the market.

Thread and Halo: A Perfect Match

Thread is an IT service experience platform designed to support MSPs in delivering modern, chat-first services via Slack and Teams. This integration ensures that all interactions are seamlessly logged in Halo, keeping records up-to-date in real time. This collaboration promises to supercharge service experiences by meeting customers where they are—in Microsoft Teams and Slack chat environments.

Morgan and Mark highlighted how Halo’s robust solution and Thread’s specific problem-solving capabilities create a powerful synergy. Halo focuses on providing a comprehensive PSA, while Thread specializes in enhancing communication and collaboration through chat and automation.

Why Chat Support is Essential

The conversation delved into the importance of chat support. Modern employees and customers are accustomed to fluid, real-time communication. By leveraging chat platforms like Slack and Teams, MSPs can provide quick, efficient support, breaking down formal barriers and fostering a more connected service experience.

Thread’s platform allows MSPs to manage conversations within chat environments, syncing directly with Halo. This integration ensures that all activities are logged accurately, enabling seamless collaboration and efficient ticket management.

Live Demo: Thread and Halo in Action

The webinar featured a live demo showcasing how Thread’s platform integrates with Halo. Attendees saw firsthand how tickets created in Teams are automatically logged in Halo, maintaining real-time synchronization. This demo illustrated the ease of managing tickets, time entries, and communications within a unified system.

Mark emphasized the use of webhooks to ensure real-time updates between Thread and Halo, highlighting the precision and reliability of this integration. The demo concluded with a view of Halo’s interface, showing how all changes and updates are reflected accurately.

Looking Ahead

The session wrapped up with a nod to future collaborations and events. Thread and Halo are excited to continue working together, providing MSPs with tools to enhance their service delivery. Attendees were encouraged to schedule a demo of Thread’s integration with Halo for a chance to win a trip to the F1 event in Las Vegas later this year!

Join the Revolution

Are you ready to supercharge your service experience? Visit https://www.getthread.com/integrations/halopsa to learn more about how Thread and Halo can elevate your customer support and help you make service magic for your customers. Explore the integration, schedule a demo, and join this exciting journey toward providing unparalleled service experiences.

Stay tuned for more updates and insights as Thread and Halo continue to innovate and redefine the MSP landscape.