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Pricing

#1 Platform for your Service Desk

AI Service Desk Plans
For all your managed customers

Early-stage teams or focused challenges

$19 per managed customer/mo


Choose AI Essentials if you:

  • Need Simple AI triage and AI guidance
  • Want to boost technician efficiency
  • Prefer minimal to no changes to existing workflows
  • Are only taking your first steps into AI

 

 

Assistive Triage:

  • Inbox

  • Workflows
  • Unlimited AI

Teams needing sustained, adaptive support

$34 per managed customer/mo


Choose AI Pro if you:

  • Want transformational efficiency and profitability
  • Are excited to scale with full AI and automation
  • Want end-to-end ticket automation
  • Are focused on reducing manual workload
     

 

Everything in essentials, plus:

  • Triage Agent

  • Reminder Agent

  • Contact Intelligence
  • Knowledge Base

Add Ons
No matter what plan you choose, you can always count on:

Integrated Chat
$5/customer

Teams, Slack, web, or desktop chat integrated with Connectwise Manage, Autotask, and HaloPSA

Voice AI
$15/customer

Instant answering, intelligent routing, and automatic call transcription for any phone system

Contracts

Stable, Predictable Pricing

Built for MSP economics, there are no token meters or usage surprises. Your pricing is based on the number of customers you manage, making it easy to plan and scale your service desk.

60_Day

60-Day Money-Back Guarantee

We guarantee you'll see a positive ROI on Thread in the first 60 days by just turning on a few features. If you don't see it, we'll refund you everything.

Fix it

Includes Free Break-Fix or
Small Clients

For every fully-managed customer license you purchase, you get free AI credits* for your smaller or break-fix customers to ensure consistency across your entire service desk.
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Voice AI
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AI Chat Agents
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Planner
No
No
No
Inbox
Up to 3 images
Up to 50 images
Unlimited
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