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AI Agents Built for Human Service

Resolve issues in half the time with Magic Agents, conversational AI agents trained to automatically triage, troubleshoot, and route requests from chat, email, Slack, Teams, or desktop. 15-25% of tickets are resolved end-to-end, and the rest are sent fully-prepped to the right technician.

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Consistent Service Desk Triage at Any Volume

Magic Agents use conversational AI to collect context, clarify requests, and prepare tickets automatically, so technicians spend less time on intake and more time resolving issues.

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Before Magic Agents

Eliminate discovery ping-pong
Magic Agents handle discovery, categorization, and scheduling automatically, so technicians stop chasing details and can focus on solving your clients’ hardest problems. 

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Never miss a customer issue again

AI Triage That Understands Customer Intent
Magic Agents triage customer requests by understanding what they’re asking, and how they’re feeling, then respond instantly with clarifying questions, guided next steps, or a seamless handoff to a technician.

Instant service catalog
with common use cases

Magic Agents turn everyday conversations into structured service requests by recognizing intent in real time. Instead of forcing clients through forms, AI guides them through the right questions, captures required details, and triggers the right next step automatically.

Onboarding & offboarding

 

Onboarding & offboarding

From access needs to approvals, Magic Agents gather everything required before a technician or automation ever starts, eliminating delays and missed steps when employees join or leave.

Password reset

 

Password reset

Magic Agents quickly identify the request, confirm security context, and collect required details so resets can be completed in seconds, not back-and-forth messages.

Printer issues

 

Printer issues

When “my printer isn’t working” comes in, Magic Agents guide customers through the exact questions you define — turning vague complaints into actionable tickets before escalation.

Focus Your Technicians on High-Value Work

Magic Agents handle discovery, categorization, assignment, and automation for Level 1 requests, freeing technicians to spend more time on proactive work and high-value technical service.

Your new quick-fix team

Automated Follow-Ups That Close the Loop

Reminder Agent automatically checks in with customers to confirm whether an issue is still active. If it’s resolved, AI closes the thread — saving technicians time and reducing ticket clutter. No more forgotten follow-ups. No more lingering tickets. Just clean, closed threads and happier customers.

Reminder Agent

Connected to Your PSA and Automation Stack

Unleash the power of seamless connectivity! Integrates flawlessly with Rewst and Microsoft 365, ensuring that your operations are smarter and more synchronized than ever. All synced to your PSA.

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Synced PSA
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Commonly Asked Questions

Answers to common questions about how Thread works, integrations, and how MSPs use it to deliver faster, more intelligent service.

Unlock
massive improvements
to service desk capacity

so you can scale and manage a sustainably profitable business.

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