Skip to content

OUR MISSION

We’re a crew of magicians, on a mission to help IT managed service providers to make service magic.

OUR VALUES

How we do things is just as important as what we do.
These are the values behind everything we make at Thread.

🎸

Radical

We challenge the status quo and push the boundaries of what is possible. We constantly seek innovative ways to solve complex IT challenges and deliver cutting-edge solutions. Our fearless approach to innovation sets us apart from the rest.

🎯

Intentional

We are intentional in our actions and decisions. Every move we make is driven by purpose and aligns with our long-term vision. We take a thoughtful approach to problem-solving and prioritize long-lasting relationships.

🧵

Customer Crazy

We are obsessed with delivering exceptional experiences for our partners and their customers. We understand that their success is our success, and we go above and beyond to exceed their expectations. They are at the heart of everything we do.

LEADERSHIP

Meet our Team

Mark Alayev

Founder & CEO

Linkedin

Matthew Linn

Co-Founder & COO

Linkedin

Vyacheslav Alayev

Head of Engineering

Linkedin

Paralee Walls

Head of Marketing

Linkedin

Bobby Jacobs

Head of Growth

Linkedin

Kristof Orts

Head of Design

Linkedin

Stephen Boss

Head of Customer Success

Linkedin

Marc Anthony Rosa

Head of Product

Linkedin

PRESS

Thread in the news

favicon
Thread Launches Magic Agents: A New Era of AI-Powered Automation for MSPs

 

Read more

CW-icon-Blue
ConnectWise Supercharges Startups Globally with PitchIT Accelerator Program

 

Read more

email-logo
Thread named winner of ConnectWise PitchIT accelerator at IT Nation Connect 2023

 

Read more

Microsoft_logo_(2012) 1
Thread featured in Microsoft Build 2023 keynote on next-gen AI for developers

 

Read more

Microsoft_logo_(2012) 1
Thread: Game-changing solution for IT service providers w/ Azure OpenAI Service

 

Read more

CW-icon-Blue
Thread named Best Integrated Solution at IT Nation Connect
2022

 

Read more

CP__Monogram_Orange
IT under 5: Thread Service Collaboration platform overview

 

Read more

 

e2e
Chatgenie rebrands as Thread, raises $2.7M to make service magic 

 

Read more

4c_finalist_twilio_startup_awards.width-1616
Chatgenie named finalist in inaugural Twilio Startup Awards 

 

Read more

Join us in making Service Magic.

Check out our Careers page to find your next opportunity and help shape the future of service.