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OUR MISSION

We’re a crew of magicians, on a mission to help IT managed service providers to make service magic.

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OUR VALUES

How we do things is just as important as what we do.
These are the values behind everything we make at Thread.

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Relentlessly Positive

“Can’t” is not in our dictionary. Threadies never stop solving and choose, when faced by failure or stress, to be positive. Even when it’s easy to let negativity creep in. 

For us, the choice is binary—Threadies opt for 1’s over 0’s and strive to be fountains, not drains.

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Weave together

Threads apart—no matter how brilliant—are just that: colorful strings that sing with unfulfilled potential. 

Threadies weave the best ideas from our community together into a beautiful, collective tapestry.

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Go Beyond

At Thread, we turn users’ lowest days into moments of magic. How? By going beyond the constraints of “how it’s done” to explore expectations and how to exceed them.

Threadies believe deep down that fortune favors the bold; we’re brave enough to try sh*t, to iterate on what works, and to own what doesn’t.

LEADERSHIP

Meet our Team

Mark Alayev

Founder & CEO

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Matthew Linn

Co-Founder & COO

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Vyacheslav Alayev

Head of Engineering

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Paralee Walls

Head of Marketing

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Bobby Jacobs

Head of Growth

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Kristof Orts

Head of Design

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Stephen Boss

Head of Customer Success

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Marc Anthony Rosa

Head of Product

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PRESS

Thread in the news

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Thread Launches Magic Agents: A New Era of AI-Powered Automation for MSPs

 

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ConnectWise Supercharges Startups Globally with PitchIT Accelerator Program

 

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Thread named winner of ConnectWise PitchIT accelerator at IT Nation Connect 2023

 

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Thread featured in Microsoft Build 2023 keynote on next-gen AI for developers

 

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Thread: Game-changing solution for IT service providers w/ Azure OpenAI Service

 

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Thread named Best Integrated Solution at IT Nation Connect
2022

 

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IT under 5: Thread Service Collaboration platform overview

 

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Chatgenie rebrands as Thread, raises $2.7M to make service magic 

 

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Chatgenie named finalist in inaugural Twilio Startup Awards 

 

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Join us in making Service Magic.

Check out our Careers page to find your next opportunity and help shape the future of service.