TeamLogic IT has shown extraordinary momentum and commitment to modernizing their support experience with Thread. Just two months after onboarding, they fully embraced the AI Service Desk as their premier support model, making chat the cornerstone of their modern support strategy. This rapid adoption and innovation led to an impressive expansion across 85 customers. Despite initial hesitation, their bold move to a chat-first service model has redefined customer interactions and elevated their service delivery. Leveraging Rewst alongside their own OpenAI instance, TeamLogic IT continues to push boundaries, integrating Teams 2.0 to enhance group chat functionality. As part of the larger TeamLogic franchise with over 200 locations, they are setting a gold standard for modern support solutions.