Global Tech Solutions has consistently been a guiding hand in shaping Thread’s growth, providing invaluable feedback and strategic insights that have helped elevate our product to new heights. Their dedication to collaboration is evident in their willingness to hop on calls with our product, design, and engineering teams to think out loud, brainstorm solutions, and make meaningful changes happen. They even invited our Sr Product Manager to spend a full day in their office, fostering stronger connections with their team and building a deeper understanding of their culture and needs.
On top of all their collaboration in building the world's first AI Service Desk with Thread, Global Tech Solutions is setting a strong example for MSPs in thoughtfully and thoroughly transitioning their customer expectations for modern service experiences. Today, when you call and no one is available, you'll hear a message encouraging you to submit tickets through their desktop application if they'd rather not wait on hold for the next technician.
Global Tech Solution's commitment to partnership and their thoughtful approach to innovation have been truly monumental in shaping the future of Thread.