"Thread has helped us solve major business issues by allowing our staff to interact with service tickets within Microsoft Teams. The ability to see the service ticket notes, assign the service ticket and interact with the ticket all within the Teams channel is a very powerful advantage for our company."
"Awesome tool. Much faster for ticket management, delegation and assignment than opening up a full client (especially on mobile). With the combination of CW Workflows, some really interesting processes can be put together. We could not be nearly as efficient with CWManage as we are now with Thread."
"Thread has changed the way we work! Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the team stay on top of what is going on. There a ton of time saving functionality in Thread and we can't imagine how we lived without it before! Plus the team at Thread have been super helpful and engaging...couldn't recommend it more!! 10/10"
“Integrated chat is the future of providing the best possible service delivery – especially for MSPs looking to cut costs and increase profit margins.”
