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Live managed chat support for MSPs

Native integrations of Teams and Slack into your PSA ensure every message and request are logged inside your process while delighting your customers with easy and fast resolutions.

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mess-roi-1improvements in response time

mess-roi-2faster time to
resolution

mess-roi-3fewer minutes spent per thread

Seamless support where your customers work

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ios
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Create new requests and revisit old ones, all from a single place.

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Agentic AI triages issues and solves simple tasks end-to-end.

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Unblock requests with one-click approval, all without leaving Teams.

Teams or Slack App Branded to your MSP

Customize the app with your own logos, colors, and even bot name, so your customers can easily find and connect with their favorite service provider.

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Real-Time Omni-Channel Support

Magic Agents are always there to intake customer requests and provide status updates, whether they come from Teams, Slack, email, desktop apps, or SMS (coming soon!)

Every Message Synced to Your PSA

All the efficient communication tracked and logged according to your process. Say goodbye to ghost tickets and requests sitting in personal chats.

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Get started with Thread today.

Unlock an unfair advantage for your IT business.

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