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Live managed chat support for MSPs
Native integrations of Teams and Slack into your PSA ensure every message and request are logged inside your process while delighting your customers with easy and fast resolutions.
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improvements in response time
faster time to
resolution
fewer minutes spent per thread
Seamless support where your customers work
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Create new requests and revisit old ones, all from a single place.
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Agentic AI triages issues and solves simple tasks end-to-end.
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Unblock requests with one-click approval, all without leaving Teams.
Teams or Slack App Branded to your MSP
Customize the app with your own logos, colors, and even bot name, so your customers can easily find and connect with their favorite service provider.
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Real-Time Omni-Channel Support
Magic Agents are always there to intake customer requests and provide status updates, whether they come from Teams, Slack, email, desktop apps, or SMS (coming soon!)
Every Message Synced to Your PSA
All the efficient communication tracked and logged according to your process. Say goodbye to ghost tickets and requests sitting in personal chats.
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Get started with Thread today.
Unlock an unfair advantage for your IT business.