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Fully-automated triage with conversational AI

Resolve issues in half the time with Magic Agents, a conversational AI trained to gather all the information necessary via chat, email, Teams, Slack, or desktop app to solve a customers’s issue before being passed to a technician.

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Scale Your Service Instantly

Magic Agents uses the power of the largest conversational dataset in our industry to create context-aware chat, gathering all the information you need for every request before passing it to a tech.

Before Magic Agents ☠️

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Eliminate discovery ping-pong

Let Magic Agents handle discovery, categorization, and even scheduling so your technicians can focus on solving your clients' hardest problems.

With Magic Agents ✅

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Never miss a customer issue again

Magic Agents automatically identifies what customers want and how they feel, then responds immediately in kind to ask clarifying questions before offering help center links, kicking off automations, or offering to connect to a technician.

Instant service catalog with common use cases

Magic Agent reads every issue, question, and answer to identify areas for automation triggers, missing help articles, and optimized categorization.

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Use case

Onboarding & offboarding

Magic Agents gathers all the information you need before a technician or Rewst automation can begin the actual work of adding or removing an employee.

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Use case

Password reset

Magic Agents can quickly confirm the user, security clearance, access, and requirements needed for password reset resolution in seconds.

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Use case

Printer issues

Magic Agents can help troubleshoot common issues, such as printer problems. Your customers can easily email and Magic Agents will respond with the questions you've set.

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Your new quick-fix team

Magic Agents can simultaneously handle discovery, categorization, assignment, and even triggering automations for level one issues so your technicians can focus on solving your clients' hardest problems.

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Always on and scheduling for when you aren't

Never miss a connection with Magic Agents. Designed to step in when our team can’t, it effortlessly schedules appointments with your customers at times that suit your schedule. Experience uninterrupted service as our intelligent scheduling assistant ensures you're always a priority, even outside of regular business hours.

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Synced to your PSA,
connected to Rewst & Microsoft 365

Unleash the power of seamless connectivity! Integrates flawlessly with Rewst and Microsoft 365, ensuring that your operations are smarter and more synchronized than ever. All synced to your PSA.

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Unlock massive improvements to service desk team capacity & increase your service gross margins.

Get started with Thread today.

Unlock an unfair advantage for your IT business.

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