“To ensure service quality and manage capacity, each request is scheduled on our Support Engineers' calendars. But PSA-native calendar functionality can be challenging to use at scale. By seamlessly integrating into our existing workflow, Thread Planner will be a game changer for our engineers and Service Coordinators, as it streamlines our scheduling processes significantly—directly within the interface we already use for our real-time client interactions (Inbox). We are excited to see what future updates Thread has Planned.”
Unlock your MSP’s expertise with the power of service collaboration 💥
IT Glue x Thread helps MSP service teams resolve tickets up to 40% faster by surfacing the right knowledge exactly when and where they need it.
- Faster access to information: With Thread x IT Glue, IT technicians can quickly search and retrieve information from the knowledge base without having to navigate through documentation manually.
- Streamlined user support: CoPilot automates manual but critical actions--like time entry--allowing your best technicians to focus on more complex issues. More capacity means faster to-user response times, which improves overall customer satisfaction.
- Improved collaboration: Thread connects IT technicians with relevant experts within the organization to collaborate on solving complex problems more efficiently.
- Reduced human error: Thread makes it easier for users to get help when they need it by meeting them where they work. Thread x IT Glue further accelerates their service experience by minimizing the risk of human errors in problem-solving. Co-Pilot suggests possible assets to the user during help request creation, providing better baseline information before the request even gets to your team.
- Personalized support experiences: Thread can recognize individual IT technicians' expertise and preferences, adapting its assistance to better suit their specific needs and working styles.
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