“To ensure service quality and manage capacity, each request is scheduled on our Support Engineers' calendars. But PSA-native calendar functionality can be challenging to use at scale. By seamlessly integrating into our existing workflow, Thread Planner will be a game changer for our engineers and Service Coordinators, as it streamlines our scheduling processes significantly—directly within the interface we already use for our real-time client interactions (Inbox). We are excited to see what future updates Thread has Planned.”
Integrations
Offer superior live chat support in CloudRadial
With the Thread x CloudRadial integration, your customers get the best of all worlds:
1. Extending Thread into your CloudRadial portal, MSPs can offer customers a seamless and efficient multi-channel service experience.
2. With features like live chat support, request forms, and catalogs, you provide your customers with the flexibility to self-serve when they want it and easily connect with your service team when they need assistance.
3. This integration not only streamlines communication but also enhances the overall customer experience by providing quick and personalized support.
4. Additionally, by connecting platforms like Slack and Teams via Thread to CloudRadial, you can further improve collaboration and communication within your organization and with your clients, ultimately leading to increased customer satisfaction (CSAT) and loyalty.
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Use CloudRadial straight from Slack
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Use CloudRadial straight from Teams
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Chris Zadrima
Chief Operating Officer - Align
Chief Operating Officer - Align
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