Presenting: Magic Agents & Fully-Automated Triage

“Thread’s AI Service Desk has been a massive game changer. 
Magic Agents triage the issues and gather key details before a tech even steps in. My team and I love how easy it is to customize, ensuring our techs get exactly what they need as quickly as possible. I can’t imagine going back to how we did things before!”

Group 626552
Christi Brown Director of Operations, CRIMSON IT
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AI is the future. And it's here today.

Tickets are dragging you down. You became an IT service provider to be a true partner to your customers, not just to reset passwords and log time entries.


Scale your operations and boost profitability with AI and automation. Thread's AI Service Desk empowers you to enhance capacity and customer satisfaction, enabling you to create a truly magical service experience without added overhead.