US, Remote

Overview

IT companies are providing service to businesses like it’s 1999. They are stuck, like paper in a printer, in the old ways of creating tickets. Thread is on a mission to bring IT service into the future, by meeting customers where they are. We believe that through service collaboration we can abolish the notion of tickets and bring IT companies closer to their customers.

We are looking for a product designer who will join us on this mission and who cares deeply about customers and distilling complex problems into thoughtful, beautiful, holistic experiences. You’ll have the opportunity to work with a dynamic and passionate team to design innovative solutions that will transform the way businesses deliver service experiences. You’ll collaborate with product, engineering, data and customer success to create user-centered designs that are both beautiful and functional. Let’s create magic together. ✨

What you’ll do:

• Craft rational, elegant, and delightful solutions to complex problems, that add a little magic to our Partners and customers daily work days.
• Conduct usability tests and research to validate our hypotheses and increase the chances that what we build makes an impact.
• Contribute to the design system to ensure cohesion across all our products.
• Collaborate closely with Product, Engineering & customer success teams to find the best solution together.
• Promote usability and design best practices.
  
  

What you should have:

• 3+ years of product design experience
• Proven ability to bring simplicity and a seamless user experience to complex designs.
• Experience with prototyping as a means to communicate design solutions.
• Attention to detail and a data-driven approach to understanding what's required for great user experiences.
• A strong command of Figma for designing, prototyping, and collaborating.
• Process-oriented but agile: the ability to quickly translate requirements into designs that are both functional and beautiful.

Bonus points for:

• Experience working with consumer apps.
• Experience with B2B or SaaS.
  
  

Why work with us:

• Our customers love us. Read about it here. 
• Thread values design, we differentiate from other solutions in the market by focussing heavily on providing the best user experience and bringing consumer-grade experiences to B2B.
• We cultivate a culture of growth & sharing learnings across teams.

Thread is an equal opportunity employer. We aim to create an environment where every team member at Thread feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.