IT Service Management
Thread Launches Reminder Agents: Built by Techs, for Techs
Save up to 90 minutes a day with Thread’s Reminder Agents—smart, context-aware follow-ups built by techs, for techs. See it in action today.
Service Magic
Magical stories of MSPs, ITSX, & delivering outstanding service experience
IT Service Management
Five Common Workflow Bottlenecks MSPs Face and How to Fix Them
Fix common MSP workflow bottlenecks with Thread’s AI—cut costs, boost efficiency, and deliver faster, smarter support.
Matt Linn
Apr 14, 2025
AI Service Desk
The Future of MSPService Desks is Here – And It’s Powered by AI
Discover how AI-powered service desks are revolutionizing MSPs by enhancing efficiency and customer satisfaction. Learn the MAGIC framework to stay...
Paralee Walls
Mar 20, 2025
MSP AI
How AI Chatbots Revolutionize MSP Service Desks
Discover how one Thread partner is using Thread to transform MSP their service desk, enhancing efficiency, and save costs through real-time support...
Paralee Walls
Mar 18, 2025
MSP AI
Where to Start with an AI MSP Service Desk: Real-World Insights
How MSPs are tackling AI one step at a time for their service desks with real-world insights on automating ticket triage, summarizing alerts,...
Paralee Walls
Mar 11, 2025
Magic Agents
Automated Approvals for the IT Service Desk
Discover how automated approvals streamline IT service requests, enhancing efficiency and compliance for MSPs using AI agents for quick, accurate...
Mark Alayev
Mar 4, 2025
Product Update
Innovation in Action: Three Breakthrough Upgrades for Smarter Service Desks
Thread launches three breakthrough upgrades for service desks with Messenger 3, Inbox 2, and Magic 2, designed to enhance collaboration, visibility,...
Mark Alayev
Feb 14, 2025
Don't want to close your eyes? Don't want to miss a thing?
Sign up for our newsletter to get the latest and greatest delivered directly to your inbox by Aerosmith. just kidding, it's us, and the newsletter is awesome.