Service Magic

Magic Agents

Thread revolutionizes IT service delivery, enhancing efficiency and client satisfaction with the first AI Agent for MSPs.

Matt Linn Dec 8, 2024

IT staffing ratios

Find out the optimal IT staffing ratios that balance efficiency with cost and how IT solutions help MSP tech teams optimize their desk support.

Matt Linn Oct 31, 2024

it cost reduction

Learn IT cost reduction strategies that focus on optimizing ROI from your IT services without creating costly problems or long-term losses.

Matt Linn Oct 25, 2024

it maturity model

Learn what an IT maturity model is & why it’s important, common models to measure and develop your IT maturity level, and how to improve IT maturity.

Matt Linn Oct 21, 2024

time to resolution

Discover the importance of cutting MSPs' time to resolution with actionable strategies including seamless MSP-client communication.

Matt Linn Oct 11, 2024

proactive managed services

Find out the key differences between reactive and proactive managed services and why working with a proactive MSP is the best solution for most...

Matt Linn Oct 7, 2024

how to improve csat score

Check out how to improve your CSAT score, how a high score boosts customer acquisition and loyalty, and the importance of exceptional customer...

Matt Linn Oct 1, 2024

remote team collaboration

Learn how to improve remote team collaboration, the importance of effective communication, and software suggestions.

Matt Linn Sep 27, 2024

msp pricing

Discover 8 popular MSP pricing models, learn how to set your prices, and read pricing tips from industry professionals.

Matt Linn Sep 23, 2024

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